PROTECTING YOUR PRIVACY
At Mitchells Menswear (referred to as ”Mitchells Menswear”, “we”, “our”, “us” in this policy) we are committed to protecting our customers/online visitors’ (referred to as “you”, “your”, Yours”) information. We appreciate and respect how important your privacy is and the importance of protecting the information collected about you.
We are committed to the protection of any personal information you share with us. This statement describes what types of personal data we collect from you, how it is used, how we share it with others, how you can manage the information we hold and how you can contact us should you have any questions.
Please read the following to find out how we might use your information.
. How we use your information
. Sharing your information
. Marketing newsletters
. Keeping your information
. Your rights
. How to contact us
HOW WE USE YOUR INFORMATION
Personal data you share with us
We only collect information that is necessary and relevant in order to provide you with the products or services which you request. We collect certain information when you use the Mitchells Menswear websites or information you provide us face to face instore. The information we collect includes but is not limited to:
. Delivery address
. Billing/home address
. Payment and card details
. Phone number
. Email address
We use your information in a number of different ways – what we do depends on that information. The tables below set this out in detail, showing what we do and why. You don’t have to give us your information but unfortunately, if you don’t, you may not be able to purchase from our site but just browse product and you will not benefit from sales based rewards online or instore.
We will always give you the option to choose not to receive marketing emails from us, and you can withdraw consent at any time should you change your mind. We will never send you unsolicited ‘junk’ emails or share your information with anyone who might.
Your name and contact details
How we use your name & contact details
Deliver your purchases to you
We need to do this to perform our contract with you and provide you with the goods purchased
Send you service messages by email or phone
To keep you up to date on your order status. An essential part of providing first class service
Fraud prevention and protection
To prevent and detect fraud against either you or Mitchells Menswear, unfortunate but essential
Sending you information by email for products, services, events and offers
To keep you up to date on all store news. We only do this with your permission, you can unsubscribe at any time
Your Payment Information
Payment information includes the registered owner name and address, card numbers and the card’s security/CVV code. We never keep copies of customer’s payment details.
How we use your payment and purchase information
Take payment and give refunds
Essential part of fulfilling our contract with you and providing you with a service. We cannot send you products until a payment is received
Fraud prevention and detection
To prevent and detect fraud against either you or Mitchells Menswear. We do this by checking AVS and CVV with our service providers
To tailor marketing emails and offers to you as well as calculating rewards under the loyalty scheme
Information about your phone or laptop and how you use our website
Information you give is when you browse our site, including IP address and device type and if you choose to share with us, your location data, as well as how you use our website.
How we use information about your phone or laptop and how you use our website
Improve our website and set default options for you such as language and currency
To give you the best possible shopping experience and to make sure our online shop works on whatever device you want to view it on (i.e. tablet, mobile, laptop)
Protect our website
To prevent and detect fraud against either you or Mitchells Menswear and to meet our legal obligations about looking after your data
Sharing your information
We do not and will not give ANY of your personal data, including your name and address, email address or credit card information to any third party for marketing purposes.
It may be necessary, however, to disclose this information to the following service providers who help us operate our website, fulfil your orders, process payments and deliver products to you.
This information is to be used for service ONLY and NEVER for marketing purposes. We NEVER obtain information about you or your purchases from third parties.
. Payment providers
. IT support
If you have said we can, we’ll send you marketing newsletters by email to notify you of products, services, in store events and offers. We will never send you unsolicited ‘junk’ emails or share your information with anyone who might.
You can opt in/out of receiving marketing newsletters at any time. If you wish to stop receiving them you can do so as follows:
. By clicking the ‘unsubscribe’ link in any email
. Email us at firstname.lastname@example.org with the subject line ‘unsubscribe’. Please allow us 5 days to process.
** Please note that stopping marketing emails will not stop service update emails (i.e order status/despatch notes etc)
Keeping Your Information
To comply with regulations, we retain personal data no longer than is necessary for the purpose it was obtained for, or, as long as you have an account with us.
Your Right to Access Data and Your Right to be forgotten
Here are your rights with regard to your personal information:
. The right to access the personal information we hold about you
. The right to correction of any inaccurate personal information we hold about you (you can do this in ‘my account’ online or at till point in store)
. The right to stop receiving any direct marketing newsletters. Please see ‘Marketing Newsletters’ section above
. The right to request that we delete/stop collecting your data
. The right to complain to your data protection regulator
To request a copy of or delete your personal data, please email email@example.com and we will process this within one month of receiving your request.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorised employees (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from us allow you to opt out of future mailings.
Privacy Contact Information
If you have any questions, concerns or comments about how we protect your privacy you may contact us using the following information:
By email: firstname.lastname@example.org
By telephone: +44 191 252 5277
In store or by mail: Mitchells Menswear, 177 Park View, Whitley Bay, Tyne and Wear, NE26 3RE